Assessment Task 3: Workplace problem project Carefully read the following: The new customer service ofcer has now been with IPSQ Appliances for three months. She confides with you [a fellow customer service officer) that she is feeling stressed and hasn't been sleeping well because she doesn't feel that she has had enough training to do herjob and sometimes when customers call with issues, she isjust not sure how to respond. Answer the following questions using the Case Study Responses Template: Q1: Briey explain why the issue identified in the scenario is an issue that needs to be resolved. ANS: Q2: In around a paragraph, describe what good stress is and what had stress is. ANS: Q3: Who should the stressed customer service officer speak to? AME: Q4: In around a paragraph, describe what the stressed customer service could ask for in terms of changes that would address their situation. ANS: Q5: Who, outside the organisation, could the stressed customer service officer ask to assist them with this issue should the staff member not be satisfied with their employer's response? ANS: QE: Describe at least ve steps that the new customer service officer could take to assist in dealing with workplace stress. AN5: 2: Send an email to your assessor. The text of the email should be in grammatically correct English, written in an appropriate (polite, businessfiles} style. It should introduce and summarise the contents ofthe attachment Email Draft4