ASSIGNMENT 03

QUESTION ONE. (20 Marks)

Problem management is usually focused on errors in operational environments. Discuss the components of the Heat map of the contribution of problem management to value chain activities. Give examples.

QUESTION TWO (20 Marks)

A release may comprise many different infrastructure and application components that work together to deliver new or changed functionality. Each component of a release may be developed by the service provider or procured from a third party and integrated by the service provider. Discuss the components of release management in a traditional/waterfall environment. Give examples for each component.

QUESTION THREE (20 marks)

Discuss release management in an Agile/DevOps environment. Provide examples in your discussion.

QUESTION FOUR (15 Marks)

The service catalogue management practice includes an ongoing set of activities related to publishing, editing, and maintaining service and product descriptions and their related offerings. It provides a view on the scope of what services are available, and on what terms. Discuss the following service catalogue views:

1. User views
2. ii) Customer views
3. iii)IT to customer views

QUESTION FIVE (25 Marks)

Design thinking is a practical and human-centred approach that accelerates innovation. It is used by product and service designers as well as organizations to solve complex problems and find practical, creative solutions that meet the needs of the organization and its customers. It can be viewed as a complementary approach to Lean and Agile methodologies. Discuss the five design thinking activities. Give examples in each activity.

Total: 100 marks