Assignment 1 (15%)

Find an example of case study on the application of any of the Quality Management Approach (i.e, TQM or Six Sigma or PDCA or DMAIC) by an organization to solve certain issue or problem in managing quality of service or product quality.

Provide a summary report of the case study with following content:

• Title of the case study
• The authors information
• Source/ link of the case study
• What was the problem or discussed issues? related quality issue? Quality of product or services?
• Why was the case study conducted? provide the reason
• State the Quality Management Approach/ Strategy used by the researcher in the case study
• How the problem was solved?- [in the context of using the management approach] the method the framework the process flow of solution procedure
• Results and findings if data analysis were conducted
• Conclusion
• Your view or opinion or critics on the approach
• Recommendation