Assignment $(1$ & $2)$

Subject $$ Human Resource Management

Case Study

Based in central London the European Club was founded in $1900.$

The club is a non$-$profit making charity whose good works for the last $100+$ year include

offering scholarships for gifted children from poorer countries the opportunities to study in the

UK$.$ The Charity is governed by a Board of Trustees who also form part of the Board of

Directors. The CEO sits on the Board of Directors whilst the General Manager and Club

Secretary report into the CEO.

The vision and mission statement is represented as $$High quality hospitality at affordable

prices.$$ A statement of values has been an agenda item for almost a year but has not been

actioned.

Revenue for the charity is derived from the operation of the central Landon ClubHouse

$($situated in a fashionable street in Mayfair London W$1)$ containing a very $$dated$$ and largely

unused waiter service cocktail bar called The Fox and Hound, a $50$ seat restaurant called The

Dining Rooms, $4$ function rooms $($no in$-$built meeting room equipment$)$ and $50$ bedrooms

which it hires to club members for a highly subsidised amount of just $75$ per night. Many of

these rooms have not been refurbished in quite a while.

The building itself has a certain faded grandeur but is in need of some much needed planned

and reactive renovation and maintenance to furniture, fixtures and fittings. Some of the systems

in the ClubHouse, including reservations and front office, are still on Excel spreadsheet

functions. A manual process is used for creating reservations for the bedrooms, restaurant and

bar and function rooms. There is however an online payment system used but three separate

systems, one for each department. Wifi is available throughout the ClubHouse.

Many of the staff have been there for many years and the way things operate have not changed

for a long time. Whilst familiar and comfortable with the current ways of doing things, the staff

often complain about the amount of time it takes and the inefficiency of the systems in place.