Assignment 2 2 Mini Cases Assignment 2 V Mini Case #1 Heidi is a new manager of a team. As part of her new role she has been asked to improve the customer service provided by the team. She decides to start by having a number of focus groups with the team to ask about their ideas on the current strengths and how to improve customer service moving forward. Heid has a great deal of knowledge in customer service and she knows the team respects her for this but he feel the focus groups are important approach to help in the change process. Heidi has heard from the team they are not respected by management and most decision are made with no input from the team which has made them feel disengaged and frustrated at work. Heidi wants to build commitment around this change to customer service so she knows this approach is very important to building engagement and long term commitment on the team. o SC Cloudy Mini Case Assignment 1 & 2 Case Tool Student Name and Number: Scenario: (scenario will be entered one week before assignment is due) Outline Key Case Detail Outline OB Concept That Connects with a definition of the OB concept. Provide an explanation of how OB concepts connect to the case. It is required to Bold all 08 concepts. 11 Print Download Rellect in Portfolio SC Cloudy Vigallization... 000 000 ontent Course Tools DJ Student Support Contact Us 14 days > Mini Case Assignment #2 - Due Print Mini Case Assignment #2 - Due Tasks Oct 24, 2021 11:59 PM BUS1021-21F-Sec29-Organizational Behaviour Add a task The purpose of this assignment is to build skills of applying OB concepts to business situations. The Mini Case Assignments will involve the identification of core OB concepts inked to key aspects of a case provided to students. The mini case should be completed with a minimum of three ines of analysis and should be in your own words. Review details of Mini Case Assignment here Due Date: Mini Case Assignment #2 due Sunday at 11:59 pm ET at end of Week 7 Evaluation: 7.5% of total grade 2 Mini Case Assignment #2 Due October 24 at 11:59 PM Starts Oct 17, 2021 12:01 AM Ends Oct 26 2031 11 S