Question: - Assignment 3: Case Study on Group Dynamics and Teams You were recently hired as a manager at a call centre in Kingston. You have

- Assignment 3: Case Study on Group Dynamics and

- Assignment 3: Case Study on Group Dynamics and Teams You were recently hired as a manager at a call centre in Kingston. You have realized that for the two months you have been at the helm of our department, there has been a lot of division among your team. Some of the main issues that seems to affect your team are listed below: - High Staff Turnover - Regular squabbles - Lack of Cohesion - Lack of Respect for the Varied Opinions - Power Struggles - In-group Favouritism - Deviant attitude to the leader - Lack of involvement in decision making 1. State which stage of Tuckman's group development your team is at. Provide reasons for your answers? (7 marks) 2. How would you move the group from this stage to the next stage? (6 marks) 3. What is the relationship between cohesion, performance norm and production? (10 marks) 4. It is obvious that your team lacks cohesion. What impact do you believe this may have on performance and production? (6 marks) 5. Suggest three ways in which you could build group cohesion among your team? (6 marks) 6. It is your intention to create a self-managed team among the young people, what is a self-manage team and how can this be created? (15 marks) This work should be emailed on or before Thursday, December 7, 2022 at 11:59 pm

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!