Case Study on Group Dynamics and Teams

You were recently hired as a manager at a call centre in Kingston. You have realized that for the two months you have been at the helm of our department, there has been a lot of division among your team. Some of the main issues that seems to affect your team are listed below:

High Staff Turnover

Regular squabbles

Lack of Cohesion

Lack of Respect for the Varied Opinions

Power Struggles

In-group Favouritism

Deviant attitude to the leader

Lack of involvement in decision making

Question

1. It is obvious that your team lacks cohesion. What impact do you believe this may have on performance and production? (6 marks)

2. Suggest three ways in which you could build group cohesion among your team? (6 marks)