Question: Assignment #4 Negative Messages Please provide clear and concise answers to the following questions: 1) What are the five main goals when delivering bad news?

Assignment #4 Negative Messages

Please provide clear and concise answers to the following questions: 1) What are the five main goals when delivering bad news? (5 marks)

2) Describe the three techniques for saying no as clearly and kindly as possible. (5 marks)

3) What are the guidelines for handling bad news about transactions? (5 marks)

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