ASSIGNMENT 5 QUESTIONS AND MARKS BREAKDOWN As an expert in the field of supply chain management write a report on multiple things that South African Airways as a service airline industry operating globally can do to monitor customer satisfaction using supply chain process integration to improve the general organisational measured performance systems, discuss why taking into consideration that it is difficult to achieve process integration in an organisation is important. Answer the following questions regarding improving a global company such as SAA service industry customer satisfaction using process integration and sustainable global and national practices to improve and measure performance systems for customer satisfaction without harming the environment. In your report the following: Write a report on multiple things to enhance and monitor customer service that South African Airways, a service airline industry operating globally and nationally, can do to improve key performance and monitor customer satisfaction. In addition, advise SAA on how it mav recover from poor customer service incidents. Furthermore, explain how SAA can use supply chain process integration to improve customer satisfaction and discusses what SAA national and global sustainable performance measurement systems and practices would lead to improved customer satisfaction and improve key performance of SAA. TECHNICAL PRESENTATION TOTAL 10 MARKS 60 MARKS