Assignment: A large customer call center for a multinational retailer has been in operation for several months, but has continually failed to meet both customers and senior managements expectations. Your team has been called in to develop a dashboard to help monitor and improve the operations of the call center. What KPIs would you track? Sketch a sample dashboard for this application. Submit the assignment through Turnit In

In this assignment, research what KPIs you would track and draw up the diagram. Be sure to follow the list of deliverables below. Deliverables are:

• Cover page
  • Team Members
  • Due Date
  • Title of project
• Body of paper
  • Define KPI
  • KPIs to track
  • For each KPI explain why they are necessary. Cite sources.
  • Use Memo style. Again, include a references page in APA style as an attachment.
• References page
  • Minimum of two sources
    • Two sources: maximum grade is a B
    • Three +: maximum grade is an A.

• Diagram of the proposed dashboard
  • Use whatever program you feel appropriate