Question: A large customer call centre for a multinational retailer has been in operation for several months but has continually failed to meet both customers and

A large customer call centre for a multinational retailer has been in operation for several months but has continually failed to meet both customers and senior management s expectations. Your team has been called in to develop a dashboard to help monitor and improve the operations of the call centre.

1) What KPIs would you track? Why?

2)Your team has been hired to reapply the NYCFD BI analytics system to the NYCPD in order to prioritize areas of the city for patrol. Describe what data you might need for such an analysis. What BI analytics techniques would you use to become familiar with the data and develop an algorithm for ranking the various area for patrol?

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