Question: Assignment: Activity 9 . 1 0 ( end of Chapter 9 ) : Request Refusal: No Support for Kaboom! This time Write a refusal message
Assignment: Activity end of Chapter : Request Refusal: No Support for Kaboom! This time
Write a refusal message using the guidelines in Chapter Refer to Figure "Refusing Donation Request" & Checklist "Conveying Bad News"
Use the format for giving bad news in the INDIRECT FORMAT
Opening with a neutral buffer Learning Outcome in "Composing Effective Negative Messages"
Body of message with business reasons that segue to the bad news, which can be implied Learning Outcome "Presenting the Reasons"
Bad News, which can be softened by using a a subordinate clause, b passive voice, c a long sentence, or d a long paragraph Learning Outcome "Cushioning the Bad News"
Positive, forwardlooking closing that maintains good relations with the client Learning Outcome "Closing Pleasantly"
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