Assignment Instructions $-$ Total Quality Management Tools TOTAL QUALITY MANAGEMENT TOOLS

ASSIGNMENT DESCRIPTION

This assignment will provide the knowledge of how to use data to analyze and assess quality issues for a logistics operation. You will use different quality management tools discussed in Chapter $6$ of the text to highlight quality concerns in the company. You will also use the data to draw conclusions surrounding the quality problems and make recommendations to improve shipment quality. The problems in the case, $$Axiom Hardware$,$ represent common issues faced by SCL practitioners. In the field, there is a need for SCL workers to analyze a problem and make recommendations to improve their operations. GROUP REPORT

The class will split into groups of $3$ or $4.$ Each group will be responsible for working together to complete all assignment steps. There are $4$ different sets of data; each group will be assigned $1$ of the sets and the instructor will issue $1$ set of data to your group. Each group's report should display the completed quality charts and answer all the questions laid out below related to your data set.

Reports will be due on Day $9.$ Refer to the following rubric for the assignment evaluation.

Case Study: Axiom Hardware

Assignment Steps Reports will be due on Day $9.$ Refer to the following rubric for the assignment evaluation.

Case Study: Axiom Hardware

Axiom Hardware is a large distributor of tools and building supplies to major home renovation retailers like Home Hardware and Lowes. It has a $45-$door warehouse located in Niagara Falls Canada. Its strategic location close to the US border allows the warehouse to serve parts of Southern Ontario along with upstate New York USA. Recently Home Depot stores in the USA and Canada have launched complaints regarding the quality of their shipment deliveries. Reasons for their displeasure range from late shipments to incorrect bill of ladings. The operations manager at Axiom was alarmed to realize that its major customer was providing her the only information available on shipment quality.

Knowing that she had to improve her quality management processes, she decided to collect data on the details of the problems. Implementing quality management tools will be necessary to understand the issues better and take corrective actions. She started with issuing check sheets to each of her drivers. The drivers were required to fill out check sheets for every delivery they made in a $7$ week period.

The details of what they recorded for the last $7$ weeks of deliveries is provided for your analysis. She added other variables to the sheets to see if there are relationships between these and the quality problems.

There are $4$ different sets of data; each group will be assigned $1$ of the sets. Read the case $$Axiom Hardware$.$

Analyze the provided check sheet to find facts and patterns in the data. Complete the check sheet by adding totals to the data.

Using the check sheet data to create a Pareto chart that shows totals for each of the defect types. Also include the accumulated $\%$ of the defects.

Develop $2$ scatter plot diagrams that would show a relationship between the number of defective products per week and another variable that might have an effect on the defect.

Draw a fishbone diagram to show the possible underlying causes of the defects when shipping.

Highlight the findings of each of your $3$ charts. Use the data to draw conclusions surrounding your quality problem.

What are your recommendations to improve shipment quality in the case?

Create a report to share your work and upload it in the submission folder on Day $9.$Case Study: Axom Hardware, a distributor facing shipmnt quality complaints

Data Source: Driver check sheets recordng details of deliveies for $7$ weeks.

Task: Analyze the data to idntify quality issues and their potntial causes.

Delverables:

Explanation:

Completed check sheet with totals.

Due Date: Day $9$

Step $2$

Steps to Follow:

Anlyze the Check Sheet:

Look for paterns and trends in rerded data.

Pareto Chart:

Create a chart displaying the diferent types of defects

Scatter Plots:

Chooe two variables from the check sheet data that might influence defect occurrence.

Fishbone Diagram

Findings and Recommendations

Report Creation:

Compile your findings, charts, and recommendations into a clear and organized report.