Assignment Introduction: This assignment focuses on operations management and quality management. These are aimed to help you discuss your answers and make decisions as a Manager / Supervisor to show critical analytical skills. Task 1: Research and use examples to discuss the following: (7marks) Explain the various interpretations of quality management in the tourism industry. a) People buy shared use rights to tourism products b) People pay different prices for their holidays/packages. c) Customers often have unrealistically high expectations of holidays - Doit Depect the Task 2: Read the following scenario and discuss your answers to the following questions CASE SCENARIO Chemical Coffee (6marks) A caf has purchased a new espresso machine for $20,000. On the weekend it mainly operates with part-time staff. The regular staff have been trained in making the various espresso styles and also shown the cleaning process. One of the regular staff trained a part-time staff on how to use the machine. After 2 months, figures show a decline in income especially during the weekend. The manager discovers that the customers. don't like the coffee during the weekends. After observing the staff, he finds that the chemicals used to wash the machine were not properly flushed out of the machine. This affects the taste of the coffee and as a result, it will take time to regain lost business. State and discuss your answers: 1. What was wrong with the training procedure and how can it be improved? 2. What steps should have been taken to ensure that all staff knew how to operate the machine? 3. Why is it important for a manager to understand the operational issues of every department