Assignment: Read the following case study about B.C. Ferries and answer the questions below. BC Ferries Case Study Just after midnight on March 22, 2006, the Queen of the North ferry, part of the BC (British Columbia) Ferries system, hit rocks off Gil Island, south of Prince Rupert, located on the central coast of British Columbia, Canada. It was immediately clear that the ferry was in trouble, and within 15 minutes, all the passengers and crew seemingly were off the ship and in the ferry's lifeboats. As local townspeople and the Coast guard rescued the passengers from the lifeboats, the ferry sank, a little more than an hour after first striking the rocks. Initial media reports celebrated the fact that all 99 passengers and crew had managed to get off the ferry safely. The crew was widely praised for conducting an orderly evacuation, something employees practice and train for at regular intervals. On day two, passengers were reported missing. While international maritime regulations require that ferries record identifying information about all passengers (name, gender, and whether they are adults, children, or infants), the Canadian government doesn't require BC's ferry fleet to meet international standards. Passenger names aren't collected and ferry staff don't even take a head count after loading. The number of tickets sold only roughly determines the number of passengers. Thus, the initial reports from BC Ferries that all passengers and crew survived were based on the simple belief that everyone had been evacuated. However, two passengers, whose bodies were never found, were lost in the tragedy. Demands for an explanation of what had gone wrong arose. The regional director of communications for Transport Canada (a Canadian governmental agency) reported that the Queen of the North had passed an annual safety inspection less than three weeks earlier, including a lifeboat drill that required passengers be evacuated in less than 30 minutes. The internal investigation BC Ferries conducted after the incident concluded that "human factors were the primary cause" of what happened. During the investigation, crewmembers responsible for navigating the ship that night claimed that they were unfamiliar with the newly installed steering equipment. In addition, they had turned off a monitor displaying their course, because they could not turn on the night settings. The bridge crew used the equipment "in a way different than instructed," the report noted, although this was not cited as a cause of running the boat aground. The report also concluded that the crew maintained a "casual watch-standing behavior," had "lost situational awareness," and "failed to appreciate the vessel's impending peril." A transcript of radio calls that evening noted that music was heard playing on the bridge. Regarding the evacuation, though the crew was praised for acting quickly, several things made the evacuation more difficult than need be. First, there was no master key to the passenger cabins so multiple keys had to be tried at each door. Second, policy requires that a chalk "X" be drawn on searched cabin doors, but no one bothered to bring chalk. Finally, only 53 of the 55 cabins were confirmed to have been searched. Questions (1) Describe all types of control that could reasonably be used by BC Ferries to prevent an accident similar to the Queen of the North disaster from occurring again. Specifically explain how each of the relevant types of control could help fix the problems described in this case so as to avoid similar tragedies in the future. (15 points) (2) One specific type of control appears to be most important to helping prevent similar tragedies. Specifically identify which type of control is most important here, and explain why. (5 points) (3) Which stakeholders might B.C. Ferries want to hear from as they attempt to recover from this tragedy? Specifically identify such stakeholders, and discuss why the input of each of these stakeholders is important to the long-term interests of B.C. Ferries. (10 points)