Assignment Structure

Step $1$: Process Selection and Lean Transformation Plan my proccess $($ I select is The process selected for this improvement plan is the queue for customer on our shop $.$ This process involves help our customers with his inquiry and increase their staisfacrion and our RTF score $)$

Select a Process: Choose a specific process within the Operations and Supply Chain in your company and briefly explain it$.$

Define Value and Wastes: Clearly define the value the process delivers from the customer's perspective. Additionally, identify at least three different types of wastes $($DOWNTIME$)$ present in the process and explain their impact.

Lean Assessment: Using Lean Management principles, identify areas for improvement with potential wastes impacting efficiency and customer satisfaction related to the selected process.

Lean Tools Application: Select five appropriate Lean tools from the $26$ lean tools covered during week $1.$ Explain how each tool will address the identified wastes and contribute to process improvement.

Step $2$: Operational Innovation and Supply$-$Demand Matching Strategies

Supply$-$Demand Matching Tools: Select and explain at least three tools or strategies that can help match supply and demand in the identified process. Consider tools like demand forecasting, capacity planning, or just$-$in$-$time inventory management.

Application of Innovations: Propose operational innovations to enhance the selected process. Describe how these innovations will lead to increased efficiency, reduced costs, and improved customer satisfaction.

Impact Assessment: Evaluate the potential impact of the proposed innovations on the process, overall operations, and supply chain performance. Consider both short$-$term and long$-$term effects.

for Grading

The following criteria will be followed to assess the quality and effectiveness of the Operations and Supply Chain Improvement Plan activity:

Process Selection and Explanation $(12$ points$)-$ Students must provide a comprehensive explanation of the selected process, its relevance to Operations and Supply Chain, and its alignment with the improvement plan.

Lean assessment $(13$ points$)-$ The thoroughness of the Lean assessment and identification of improvement areas.

Definition of value and waste $(13$ points$)-$ Clarity and relevance when defining customer value and identifying wastes.

Lean Tools Application $(13$ points$)-$ Explanation of how each Lean Tool addresses identified wastes.

Supply$-$Demand Matching Tools $(13$ points$)-$ Identification of supply$-$demand challenges and selection of at least three supply$-$demand matching tools or strategies.

Application of innovations $(13$ points$)-$ Students have to propose operational innovations to enhance the selected process, and describe how these innovations will lead to increased efficiency, reduced costs, and improved customer satisfaction.

Impact Assessment $(13$ points$)-$ Evaluation of potential impacts of the proposed improvements on the process.

Clarity and Organization $(10$ points$)-$ Clarity, organization, and conciseness of the report.

Please note we talked here on telecommunication sector Company and we need to improve existing process