Assume that you will be conducting a meeting to resolve the issues in the scenario below. Imagine
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Assume that you will be conducting a meeting to resolve the issues in the scenario below. Imagine you are the regional manager. You will need to prepare a coaching session
You will need to fill in the table below, In the session how would you ensure you would:
- Introduce the session positively by establishing why the coaching is occurring and ask the store manager for input.
- Build the store manager’s awareness of their emotional intelligence weaknesses and strengths.
- Build the store manager’s awareness on how emotional self-awareness and empathy can help identify personal obstacles to success with their goals, peer relationships and help the whole team and organisation to succeed.
- Establish and discuss how the store manager could have better handled the situation.
- Establish 3 actions for the store manager to help them improve their emotional intelligence and deal with stressful situations
- Use the following template to help you prepare for the meeting. Fill in each section and answer the questions
Emotional Intelligence Coaching | |
Introduction | Summarise the reasons for the coaching session: How would you ask the store manager for input, to describe own perspective? Talk about how their behaviour effects other staff: |
EI Strengths and Weaknesses | What questions would you ask to establish the store manager’s understanding of emotional intelligence strengths and weaknesses |
EI Benefits | What questions would you ask to establish understanding of the benefits of emotional intelligence to team performance and relationships: |
Options to handling similar situations | What questions would you ask to help generate options or opportunities to better handle similar situations in future: |
Proposed Actions to agree on | List 3 actions you could agree to with the store manager and yourself to help them improve their emotional intelligence and deal with the job’s stresses and triggers. |
Related Book For
Fundamentals of Financial Management
ISBN: 9780273713630
13th Revised edition
Authors: James van Horne, John Wachowicz
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