Question: At One Smooth Stone the customer's needs are the focus and no one person or group in the organization owns any problem. Rather, they all

At One Smooth Stone the customer's needs are the focus and no one person or group in the organization owns any problem. Rather, they all do. And they all have the latitude to solve it. In this respect, the environment at One Smooth Stone exemplifies high levels of
Multiple Choice
bureaucracy.
control.
avoidance.
traditional work groups.
empowerment.

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