AT5 - Skills Demonstration Log Date 1: Date 2: Date 3: Date 4: Staff name: No. of customers: No. of customers: No. of customers: No. of customers: Service Period: Implementation of quality customer service procedures Monitoring of quality customer service procedures Observation Details: Followed organisational customer service procedures. Provided ongoing feedback to staff about customer needs. For example: Excellent customer service and communication Ensured staff followed organisational customer service procedures. Provided ongoing feedback about customer service skills. Used appropriate communication skills with customers and staff. performance to staff. Ongoing monitoring of staff during service. Provided quality customer service. Gained informal/formal feedback from customers. Ensured quality customer service outcomes. Took responsibility for any customer service issues/ dispute Communicated customer service procedures clearly to staff. resolution. Acted as a positive role model for professional standards expected of service industry personnel. Feedback For example: Communicated customer service procedures to staff and was able to provide ongoing feedback during service period. Adobe Creative Cloud Creative Cloud Creative Cloud has been upda APSI S:\\_Hospitality And Cookery Department\\Workplace Training - Hospitality\\SIT Workplace Workbook\\Diploma\\SIT 16 Diploma Hosp Management (CC Or Pat) Workplace Work