ation of 3. What does your utilization analysis (from question 2) suggest about flow in the clinic? Consider such questions as to find meaning in the utilization data: Is there a bottleneck? If so, what is the bottleneck? Where do you expect the most waiting? Does your utilization help explain the patient reported time data shown in Exhibit 3 of the case? 4. (For discussion and reflection; not to be completed for written report) Using your response to question 2 and other case information, reflect upon patient flow and variability at the various stages of the current orthopaedic clinic process. Explain how variability affects the reported waiting times within this process. How might variability be controlled? 5. Identify two recommendations for improving clinic flow, reducing waiting, and/or improving customer experience. Support your recommendations also discuss at least one alternative recommendation that you seriously considered but dismissed. Your recommendations should be connected back to stakeholders. What trade-offs do you have to make in your recommendations?