AT&T 32% E HELP ABC ORD QUESTIONS. THANKS When should customer service begin? Question 1 options: When there is a problem Before a sale After the sale During a marketing campaign Customer Service applies to Question 2 options: Regulatory agencies Auditors Suppliers Internal and external customers Internal customers are individuals that work Question 3 options: Remotely Within the company for suppliers With consumers The customer order cycle occurs when Question 4 options: A web site is designed New products are launched Customers interact with suppliers A marketing campaign is developed Identify what can be used to gauge and measure performance and success. Question 5 options: Training Marketing strategy Quality plan Performance metrics Which of the following processes are used to provide various pieces of information about customer sales and trends? Question 6 options: Customer relationship management (CRM) Flow-charting Telephone solicitation Magazine advertisements Identify a type of challenging customer? Question 7 options: Quiet and polite Antagonistic and aggressive Repetitive caller Good listener Which of the following is not recognized as a method of communication? Question 8 options: Verbal Written Avoidance Nonverbal Identify the process used for the return of products. Question 9 options: Obsolesce Reverse logistics Scrap Outbound logistics Identify why customer service representatives need to understand policies, rules, regulations, and laws. Question 10 options: Increased call times Non-compliance has consequences, including potential fines and imprisonment To impress customers To receive performance awards