ATTEMPT ALL QUESTIONS Question 1 CASE STUDY A man worked successfully until he retired at age sixty. He was blessed with an appreciable bulk amount as retirement package. After receiving his pension proceeds, he decided to invest it in a sawmill business, on a plot of land in front of his residence in a typical residential area. He put up a structure for the intended business, procured the necessary machines, installed them and employed some youthful workers within his locality to commence business. The business started to pick up gradually and after some time, the business could be described as encouraging. However, at the peak of the business, complaints from his locality became a major issue which was not heeded to by the owner of the sawmill business. Their concerns got to the authorities and the officials of the Environmental Protection Agency (EPA). The EPA, initially, issued a waming notice to stop operation which was not obeyed. The subsequent action of the EPA was to close down the sawmill business. This action had an adverse effect on the health of the business owner because he had invested all this pension benefits into the business and this, led to his untimely demise. 1a. Were the neighbours of this retiree justified to complain, and what could be the possible subject(s) of their complaints? (5 marks) 1b, Identify and explain two quality issues that accounted for the failure of the business? (10 marks) Ic. What would you have done differently as an Introduction to Total Quality Management student