auditing

Performance indicators are important for assessing whether any identified process risks are currently a significant problem. Problems may arise because risks are not effectively controlled or controls are not operating effectively. For each of the following process risks associated with an automotive manufacturer, like DaimlerChrysler, provide examples of measures that can be used as performance indicators.

i) Poorly motivated employees--------EMPLOYEE SATISFACTION SURVEY, EMPLOYEE ABSENTISEM

ii) Mismatch in employee placement and expertise required----NO OF ERRORS, NO OF DAMAGES, CUSTOMER COMPLAINTS

iii) Discriminatory hiring practices------FROM HR ABOUT EMPLOYEE CONTRACT, TURNOVER IN THE DEPARTMENT,

iv) Noncompetitive compensation/SALARY practices----

v) High levels of turnover-----COMPARE WITH INDUSTRY

vi) Ineffective training programs----MANY ERRORS, SATISFACTION SURVEY