Question: Author John Kador recommends the Five R model for making an effective apology in business communications. One of the Rs stands for Restitution, which is

Author John Kador recommends the Five R model for making an effective apology in business communications. One of the Rs stands for Restitution, which is about
avoiding slander.
explaining exactly how you will fix a problem.
accepting personal responsibility.
saying it wont happen again.

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