B. Discuss the similarities and differences between PDCA and PDSA methods for continuous improvement. What makes the methods differ in how they are implemented within an organization to accomplish continuous improvement?

C. Describe the relationship between symptoms and problems. Also, describe and explain the three general types of error that can occur in problem-solving. Give examples.

This is the third time I am having to submit this request!

Please provide the references you use. It can not be a website. Please use APA format and cite the information for questions B and C, please!

During the __________ stage, the team has established its interpersonal norms and is now capable of diagnosing problems and making decisions using consensus.

The __________ will keep the team focused on the assignment as defined in the charter by the customer.

Roles of a __________ include coach, mentor, and active participant.

__________ form for a particular, limited purpose and disband when that purpose is achieved.

__________ published Quality is Free.

A. Shewhart

B. Juran

C. Crosby

D. Deming

E. None of the above

Which of the following presents broader measures of an organization's performance?

A. Financial measures

B. Operational measures

C. Balanced scorecard

D. Report card

E. None of the above

Who is credited with the idea that "anything is measurable if it needs to be"?

A. Deming

B. Crosby

C. Shewart

D. Drucker

E. Juran

Which of the following is/are examples of internal failure cost?

A. Rework due to design changes

B. Purchasing failure costs

C. Material review

E. All of the above

F. None of the above

__________ can be used to evaluate a quality system and facilitate efforts directed toward improving the performance of a system.

Rework due to design changes, scrap due to design changes, and purchasing failure costs are examples of __________.

__________ believed that anything can be measured.

__________ do not improve quality but rather provide valuable information and feedback to the quality improvement process.

Acceptance sampling is useful when:

A. testing is destructive.

B. the cost of 100% inspection is extremely low.

C. 100% inspection is technologically feasible.

D. all of the above.

E. none of the above.

Type II error is also referred to as:

A. consumer's risk.

B. producer's risk.

C. error.

D. all of the above.

E. none of the above.

__________ are designed for use with rectifying inspections where rejected lots are subjected to 100% inspection.

A. Double sampling plans

B. Dodge-Romig sampling plans

C. Sequential sampling plans

D. All of the above

E. None of the above