B Evaluate the figure. A problem-solving team in a doctor's office asked to look at patient cancellations in an effort to reduce such cancellations. To reduce cancellations by 35.6%, the problem-solving team should focus its attention on of CANCELLATION REASONS 100 estion 60 50 40 80 60 Count 30 20 10 Percent 40 20 0 0 06 DR REQUEST SCHED ERROR TRANSPORTA PAPERWORK NOT CLEARED RESCHEDULE INSURANCE ISSUES NO REASON GVEN PARENT CANCEL PATIENT SCK PORTATON Count Percent Cum % 21 9 9 5 4 3 3 2 1 2. 35.6 15.3 15.3 8.5 6.8 5.1 5.1 3.4 1.7 3.4 35.6 50.8 66.1 74.6 81.4 86.4 91.5 94.9 96.6 100.0 Select one: O a. Getting to the root cause as to why parents are canceling their children's appointments O b. Getting reasons for cancellations O c. Getting to the root as to why patient reschedule O d. Getting the root as to why the doctor requests cancelling appointments