Question: b . What should the regional manager do to improve the processing of requests for changes in telephone service? A . Continue monitoring the prccess,
b What should the regional manager do to improve the processing of requests for changes in telephone service?
A Continue monitoring the prccess, but make no changes. There are no special causes of variation.
B Make no changes. The days that are out of control have been identified, so things should continue normally.
C Identify the special causes of variation and take steps to eliminate those special causes.
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