BA 325 Operations Management Chapter 3 - Processes and Capacity Assignment For the following three operations, respond to "Questions" 1 - 4 below. See below for the restaurant example done in class. Operations 100 room hotel, each toom with 2 queen beds, which can sleep 2 people cach Transit Bus with 60 2-person seats Manufacturing facility with 3 machines, each with the capacity to produce 1,000 units per day Questions List some processes that would be found in that operation 2. Identify the maximum capacity for the operation. That is, for operations (a)&(b), how many customers could be accommodated at one time! for operation (e), how many units could be produced in a day? 3.a. Make a reasonable estimate of the effective capacity of each operation. Give some specific reasons why your estimate of effective capacity is different from the maximum capacity h. What might affect the effective capacity to make it lower at any point in time? For the manufacturing facility (c), calculate the utilization of maximum capacity and utilization of effective capacity based on an actual production of 1,900 units per day What might affect the actual utilization of Operations (a) & (be Example - Restaurant with 50 4-top tubles (4-op means table for 1. Processes Customer greeting and seating -Order taking . Food preparation Serving food -Cleaning table Customer paying 2. Maximum capacity - 50 tables x 4 per tahle = 200 people 3. Effective capacity - Will be less than maximum capacity because not all tables will have parties of 4, but will range from 1-4 people. Could assume most will have 2 - 4 people, so assume 3 people per table on average. Therefore, effective capacity is 50 tables x 3 per table - 158 people. 4. Utilization - Based on having 120 customers at a point in time. utilization of maximum capacity is 120/200-60%. Utilization of effective capacity is 120/150 - 80%