Question: Background - A local company has 40 delivery drivers. Errors such as not getting the customer signature, package not delivered due to incorrect address, wrong

Background - A local company has 40 delivery drivers. Errors such as not getting the customer signature, package not delivered due to incorrect address, wrong data entry, etc., result in citations to drivers for each mistake. A total of 280 citations has been issued by the manager as shown in excel file: Assignment 2-sources of variation.xls.

Questions-

-Create a line chart using the data provided in the excel file. What do you observe from the plot? What improvement actions do you recommend to the manager based on the plot? Data:

OperatorErrorsAvg.187207337413753760772178079871012711371247138714471527160717471867191572022721572247235724372557262072767288729573067311073207331173419735117363737673813739474007

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