Background Information for Conflict Management

When working with groups, conflict is inevitable. Although conflict is often viewed as negative, this is not always true. As we learned in the earlier PowerPoint presentation, well-managed conflict can increase team performance and result in better output. One trick is to learn the differences between healthy and destructive types of conflict. Read the following for more information:

Issues Teams Face: Managing Conflict (n.d.) Retrieved fromhttp://www.sagepub.com/upm-data/54195_Chapter_7.pdf

Now that you can recognize the difference between good and bad conflict, take a few minutes to read about some techniques that can help you manage conflict between people at work (or even at home!) and keep situations from spiraling out of control:

Help Guide (n.d.). Conflict Resolution Skills. Retrieved fromhttps://www.helpguide.org/articles/relationships-communication/conflict-resolution-skills.htm

Questions to be answered:

• What was the worst experience you ever had with conflict?
• What was so bad about it?
• What are some of the things that caused the conflict?
• What are some suggestions you would have to mitigate or resolve their situation?