Background

Knowledge management (KM), ensures that the right person has the right knowledge, at the right time, to deliver and support the services required by the business units. KM is a process of creating, sharing, using and managing the knowledge and information of an organization. KM relies on an understanding of knowledge, which consists of discrete or intangible skills that a person or institution possesses.

Assignment Question

Select ONE (1) of the companies listed below and write a three (3) page paper that:

1. Describes the specific type KM technology offered by the company
2. Identifies the specific KM product offered by the company that you have selected and provide an example
3. Discusses ways in which an organization may utilize the information from the KM system provided by the company you have selected.
4. What kind of information is captured in the knowledge management system offered by the company?

Select ONE (1) of the following companies

• Canva
• Document360
• Evernote
• Google Analytics
• HelpJuice
• KnowAll on WordPress
• Lessonly
• Optimizely
• SurveyMonkey
• Zendesk
• Zoho Wiki