BALANCED SCORECARD EXAMPLE PRODUCTION MANAGER ANNUAL INCENTIVE Performance Measure Target Incentive per month Performance Level % Target Earned Financial (Return on Capital) $1000 20% or higher 16-20% 12-16% Below 12% 150% 100% 50% 0% Customer (Product Returns) $400 1 in 1000 or higher 900-999 800-899 Below 800 150% 100% 50% 0% $300 Internal (Production time reduction%) 9% or higher 150% 6-9% 3-6% 0-3% 100% 50% 0% $300 Below 5% 150% Learning and Growth (Voluntary employee turnover 5 to 8% 8-12% 100% 50% TOTAL $2000 You will be given below some actual results to plug into the scorecard. You need to show calculations in the submission box for each of the four categories as to how much incentive was earned. SHOW ALL WORKI And then total up all four categories and state what total incentive will be awarded to the manager. Here are the actuals on which to base your calculations: Financial (Return on Capital) - 18% Customer (Product Returns) - 805 Internal (Production time reduction %) - 9.2% Learning and Growth (Voluntary Employee Turnover) - 3% Additional resources for assignment