Baldrige Application: General Motors

4. Measurement, Analysis, and Knowledge Management 4.2 Information and Knowledge Management

4.2 Information and Knowledge Management: How do you manage your information and your organizational knowledge assets? (1) how do you verify and ensure the quality of organizational data and information? (2) how do you ensure the availability of organizational data and information? (3) how do you build and manage organizational knowledge? (4) how do you share best practices in your organization? (5) how do you use your knowledge and resources to embed learning in the way your organization operates?