Based on any organisation, evaluate the organisation using the value chain concept.

This explanation should include:

i. A description of the service organisation (incl. the nature of their operations and products/ services they offer)

ii. A description of the competitive strategy (i.e. cost leadership, differentiation or focus) of the organisation.

iii. Draw the value chain model for the organisation. i.e. Tailor the model to your organisation's operations, identifying its value-adding processes and support departments.

iv. Choose any two (2) value-adding processes of your organisation from the diagram in (iii), and

a. Explain the 2 processes.

b. Give specific examples on what value this contributes to the organisation's products/services, leading to business decisions for improving customer and shareholder value.

c. For each of the 2 processes, identify two specific management reports that would be relevant, and how frequently [i.e. daily, weekly, monthly, quarterly etc.] the management accountant would provide them, and to whom (which manager(s).