Question: Based on brainstorming and interview, there are 10 requirements/ needs of customer preferences of refilled bottled water were identified, as shown in the following Kano

Based on brainstorming and interview, there are 10 requirements/ needs of customer preferences of refilled bottled water were identified, as shown in the following Kano evaluation table. 1. Complete the Kano evaluation table. (Grades, Dissatisfaction and satisfaction coefficients, Adjusted score, total sample and rank). 2. Construct the Coefficient Graphs of Kano Satisfaction (you can use the given Template). 3. What is the most influential requirement on customer satisfaction? 4. What is customer requirement that has the highest level of customer dissatisfaction if it not fulfilled? 5. If there is a chance to meet only four requirements, which requirements you suggest and why? \begin{tabular}{|l|l|c|c|c|c|c|c|c|c|c|c|c|c|} \hline# & & & & & & & & & & & & & \\ \hline \end{tabular} *Adj. Score ( +4 for Must be; +2 for one dimension; +0 for Attractive) Based on brainstorming and interview, there are 10 requirements/ needs of customer preferences of refilled bottled water were identified, as shown in the following Kano evaluation table. 1. Complete the Kano evaluation table. (Grades, Dissatisfaction and satisfaction coefficients, Adjusted score, total sample and rank). 2. Construct the Coefficient Graphs of Kano Satisfaction (you can use the given Template). 3. What is the most influential requirement on customer satisfaction? 4. What is customer requirement that has the highest level of customer dissatisfaction if it not fulfilled? 5. If there is a chance to meet only four requirements, which requirements you suggest and why? \begin{tabular}{|l|l|c|c|c|c|c|c|c|c|c|c|c|c|} \hline# & & & & & & & & & & & & & \\ \hline \end{tabular} *Adj. Score ( +4 for Must be; +2 for one dimension; +0 for Attractive)
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
