Based on Figure $10\mathrm{.}1,$ which servant leader behaviors did Herb Kelleher exhibit in starting the airline? What about Colleen Barrett?Herb Kelleher:Emotional Healing: Kelleher was known for his empathy and support for employees, especially during tough times.Creating Value for the Community: He focused on making air travel affordable and accessible, benefiting the broader community.Conceptual Skills: Kelleher had a clear vision for Southwest Airlines and the strategic acumen to execute it$.$Empowering: He trusted employees to make decisions and encouraged them to take initiative.Helping Followers Grow and Succeed: Kelleher invested in employee development and career growth.Colleen Barrett:Emotional Healing: Barrett was known for her compassionate leadership and personal attention to employees' well$-$being.Putting Followers First: She prioritized employees' needs and created a supportive work environment.Behaving Ethically: Barrett maintained high ethical standards and integrity in her leadership.Empowering: Like Kelleher, she empowered employees to take ownership and make decisions.Helping Followers Grow and Succeed: Barrett continued the tradition of investing in employee development and success.Based on Figure $10\mathrm{.}1,$ describe the outcomes of servant leadership at Southwest Airlines and how follower receptivity may have influenced those outcomes.Outcomes of Servant Leadership at Southwest Airlines:Employee Satisfaction and Loyalty: High levels of employee satisfaction and loyalty due to the supportive and empowering work environment.Customer Satisfaction: Exceptional customer service resulting from motivated and engaged employees.Organizational Performance: Strong financial performance and market success driven by a committed workforce.Community Impact: Positive impact on the community through affordable air travel and community engagement initiatives.Follower Receptivity:High Receptivity: Employees at Southwest Airlines were highly receptive to servant leadership, which amplified the positive outcomes. Their willingness to embrace the leadership style led to a strong organizational culture and high performance.Trust and Engagement: The trust and engagement fostered by servant leadership created a virtuous cycle of mutual respect and dedication between leaders and employees.