Based on the case, describe the alternative that is FALSE.

The case shows examples of quality costs classified as Appraisal, Prevention,

Internal Failures, and External Failures.

Tyrone found out that the mean of the process was centered.

Tyrone was correct in first verifying that the process was under control and

then calculating the process capability.

If Tyrone had found out that the process was not under control, he should

have investigated the sources before evaluating process capabilities.