Based on the case study below, I need to perform a Role Play fulfilling the 5 items at the end of the question. Could anyone help me define the 5 items? Then I can make the video myself.

The question says that I need to choose one of the objectives and make the video on top of it. I thought about choosing "Provide a high-quality service to all customers"

Bounce Fitness Case Study

The Bounce Fitness Centre located in Brisbane was awarded a tender to provide short term funding for a pilot project to use exercise to improve the health and fitness of residents 50 years and over. Paula, the General Manager Finance suggested the project was to run for three months with the health, strength, vitality and mental state of the participants being measured over that period. If the project is a success, it will be continued and expanded.

Project Summary:

Bounce Fitness is seeking to promote the company's unique approach and lifestyle vision to an older audience including specifics such as weight, health and flexibility. Immediate goals include developing personal plans, measurements and follow up for the 50 Candidates who will be referred to the business and have been nominated by the Health Service as wishing to attend.There will be no cost to clients.

Each client will be provided with a preliminary assessment and the following:

A special group class of on average 20 clients will be held on weekdays at 11 am for an hour, although attendance will depend on the plan prepared by the personal trainer and agreed with the client.

A light healthy lunch will be provided after the class to encourage interaction between the clients and allowing the personal trainer to offer further information, advice and encouragement.

Another class will be held on weekdays at 4 pm with an anticipated attendance of 20 clients

A light healthy meal again provided when complete. The budget for each lunch or meal is $6 although quotes were received for $8 per meal (from Jim's Catering) and $5 per meal (from Jose's Healthy Foods) and $6 per meal from (Mick's Gym Junkie Foods).

Other activities will include the following:

monthly group walks

one monthly trip to the Tablelands for lunch and rainforest walks

once weekly swimming at a local pool.

It is expected that 40 clients will participate in the walk and 40 in the swimming on each occasion. The walk is free but there is a cost of $6 for lunch on the Tablelands and $20 each for bus transport and a cost of $5 each for use of the pool. Other quotes for the bus were $30 and $28 and for the use of the pool, $6 and $7.

This is a six-month project with three months to prepare. Most clients will be referred by their health professional, doctor or home nurse. Health issues may range from the normal aging process and over-weight to chronic issues such as diabetes, arthritis and osteoporosis.

The target group will require the employment of one extra personal trainer who will be paid $30,000 for the three months and will work whatever hours are necessary to meet the needs of the plan and client. They will need to have an appropriate medical qualification, special training in working with an older clientele or have experience in this area.Otherwise, the standard job description for personal trainers is sufficient.

Each client will be assessed on their first visit, recording the height, weight, flexibility, experience, daily diet and exercise and level of interest and commitment. The notes of the referring professional will also be considered.

A fitness plan will be developed, and dietary adjustments made.The personal trainer will be required to interact, motivate and encourage clients for the six-month period.It is essential that this person remain in the position to assist in relationship development with the clients.

Budget:

$70,000 over the three months. There has been no allowance made for infrastructure costs as Head Office will manage that cost in their profit and loss accounting.So, budgeting will be done on actual costs. It is important that a close eye is kept on the costs, and the purchasing is made using the procedures authorised by Bounce Fitness as there is only a 15% profit margin. Payment in a lump sum immediately to the Brisbane Centre account by Head Office and accounts will be paid as per the Bounce Fitness procedures as detailed on the Bounce Fitness website.

Question 1 - Discussing resourcing for implementing operational plans

You are the manager of the Brisbane Bounce Fitness Centre. It is the beginning of the financial year. Market research has indicated that Brisbane has great potential for growth this year. According to the operational plan, Bounce Fitness objectives are:

1.Provide stable and consistent financial, budgetary procedures and outcomes

2.All sites to function to produce a profit of at least 10%

3.Provide a high-quality service to all customers

4.Increase services including the market for retired people such as 65+ and young people looking for a fit image using the latest trend

5.Provide professional development to staff and maintain retention

6.Establish a staff mentoring scheme to mentor and coach new staff and improve practices

7.Ensure that there is enough equipment for members at the services

8.Lead in providing new products to the community

9.Listen to customers to ascertain their needs and be flexible in the responses.

These objectives have been agreed upon by the CEO and Board of Directors and each Head of the Centres of Bounce Fitness. They have been established in order to improve the company's performance. Paula, the General Manager Finance has shared these objectives with you. She has asked you to implement one of them in the Brisbane Centre within the next six months. To implement the operational plan effectively, you will need to:

identify, analyse and organise required resources

acquire resources

develop a balanced scorecard to measure and monitor performance

Set up a meeting with at least two people from your team to discuss the operational plan. Your team must include people who will be able to assist in meeting the objective you have chosen. Participants could include other students, friends, family members or colleagues.

The meeting must outline the following points:

1.the objective that you have chosen to implement in your centre

2.the resources required to meet the objective (human and physical)

3.options for how the operational plan could be implemented (at least two)

4.possible performance indicators

5.possible risks to implementation of the operational plan, potential control measures and reporting - ensure you discuss the possible impact on work teams and your proposal for providing information and consultation with workers to ensure they are included in the planning process.

You will need to record the meeting as a or a video (5 -10 minutes approx.) If you need help on how to submit a video file on Canvas, instructions are available in the Student Lounge on Canvas.