Question: Based on the Chapter 1 0 lecture, what is / are true of a good social media crisis management strategy? Group of answer choices Apologizing

Based on the Chapter 10 lecture, what is/are true of a good social media crisis management strategy?
Group of answer choices
Apologizing and then waiting for it to blow over
Accepting responsibility and continually demonstrating a commitment to rectify the situation
Publicly denying allegations to maintain plausible deniability
All of these
Fully outsourcing management of the crisis to a reputable third party (e.g., PR firm)

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