Based on the communications that you have received from your team depicted in the Riverbend City: Communicating and Leading for Change and Innovation scenario, it is clear that your team is resisting the changes being proposed. Your examination of the communication surrounding your team members' feelings about the changes have left you concerned. Of particular concern have been the communications of Matthew Chu, who has sent group emails with disrespectful comments and memes about the governor.

Your plan should be to briefly introduce items for your team to consider before the meeting, via a 6-8 slide presentation.

Your goals for this presentation are to:

• Communicate your decision on how you plan to address the governor's actions and plans.
• Explain critical communication issues and challenges faced by the team
• Describe an action or policy that you will introduce to improve communications and assure people are working with a unified purpose.
• Define your expectations for ethical discourse in team communications.

Inbox - (1) Leading the Emergency Operations Team From: Mayor Brian Nicollet To: Mark Hall I'm so glad to hear that you've agreed to facilitate our team of emergency managers. Each member of the team represents an Emergency Support Function (ESF) as defined by FEMA. As the leader of the EOC group, your goal is to help this group leverage their collective expertise to distribute clean water efficiently to the people in Brown Trout Bay. I'm confident that with your help, this team will be able to work together efficiently to get this done. As you work with this group of individuals, please keep in mind that this is a diverse group. As is the case with all working groups, you're going to find these individuals have a variety of communication styles. Because this group needs to get to work immediately, you're going to have to figure out quickly what each individual's communication style isand you're going to have to come up with a strategy for working effectively with this particular group of people and their combination of communication styles. Best of luck! I know I can count on you. --Brian Victoria Moran: Welcome back to WNRT's continuing coverage of the Brown Trout Bay flood. We have word that the city and county are working together to address the issue of providing potable water to residents in the affected neighborhoods. Joining me now to discuss the situation is Brian Nicollet, the mayor of Brown Trout Bay. Brian, can you tell me what's going on with the city's water supply? Brian Nicollet: Well, as you know, citizens in affected areas have been without water for about 24 hours now. Dodd County has activated its Emergency Operations Center to address this issue. Victoria Moran: Brian, why is it that there are so many residents remaining in affected neighborhoods after your office issued a mandatory evacuation order? Brian Nicollet: Well, unfortunately, whenever you have a rapid onset emergency like this one, not all residents will follow evacuation orders. In some cases, people refuse to leave, but more often than not, people who stay can't leave they don't have cars, for instance. We also have residents remaining in the city in hospitals and nursing facilities. We were very fortunate that the flooding was not on a magnitude anywhere near that of Hurricane Katrina, and as you know, there were no casualties. However, the city's water supply has been compromised, and we need to restore that as soon as possible and while that process takes place, we have to distribute water to Brown Trout Bay residents. Victoria Moran: How do you plan to do this? Brian Nicollet: Well, as I said, Dodd County has activated their Emergency Operations Center, and the city is working closely with the county. We're assembling a team of individuals who represent a number of emergency service functions, and these individuals will be meeting later today to address the water situation. Victoria Moran: Who is in charge of this group? Brian Nicollet: The mayor has assigned an experienced leader to this team. I am confident this leader will do an excellent job guiding this team as they address the crucial issue of distributing water to the residents of Brown Trout Bay. Meeting From: Brad Nygard, Administrator, Dodd County Planning Division To: Mark Hall Good morning, We need to meet as a team as soon as possible. Protocol calls for us to meet at the Brown Trout Bay Courthouse. I've reserved room 224 for us. Some of you may have a long drive due to bridge outages and other problems, so let's start the meeting at noon. That should give everyone enough time to get here. Thanks, Brad Re: Meeting From: Matthew Chu, Executive Director, Department of Business and Professional Regulation To: Mark Hall Hi team, Brad, I know it's protocol for the team to meet at the courthouse, and normally I would be fine with that. But the commute could be up two hours for some of our team members because of detours. We need to be flexible. I suggest we move the meeting to a location that's less affected by the flooding, and/or we let people call into the meeting via Skype. Thank you, Matthew From: Lisa Truman, Director of Dodd County Department of Public Health To: Mark Hall Matthew, I see your point about using Skype for the meeting. It's really challenging to get around, and I know some members of the team are coming in from quite a distance! But I do think in this case, we need to meet in person, even if that's a challenge. We need to work together efficiently as a team immediately, and there's no replacement for face-to-face communication. I would say that if someone absolutely cannot get to the meetingwhich is a possibility, I realizethen perhaps they could Skype in as a last resort. I am kind of worried about Rodney, since he lives quite a ways away and may have detours in his path. I do agree that we should look into having the meeting at a different location. What does everyone think? What location would it be most convenient for us to meet? Perhaps we could meet at someone's home, if necessary? Warmly, Lisa Re: Re: Re: Meeting From: Rodney Saunders, Chief Engineer for Dodd County To: Mark Hall Aw, don't worry about me, Lisa. I've driven through worse disasters! I'll bring my shortwave radio along to help navigate detours. Re: Re: Re: Re: Meeting From: Brad Nygard, Administrator, Dodd County Planning Division To: Mark Hall Look, I'm fine if you all want to move the meeting back to 1:00 to make sure that everyone gets there. But we have to meet at the courthouse because that's protocol. There are all kinds of procedural problems if we meet in someone's home or at another unofficial location. --Brad Re: Re: Re: Re: Meeting From: Melanie Cohen, Executive Director of Dodd County Transportation System To: Mark Hall Hi folks, I agree with Brad. We can't violate protocol by holding the meeting elsewhere. Let's keep Skype an option as a last resort in case someone absolutely cannot get there. Thanks, Melanie Re: Re: Re: Re: Meeting From: Janice Keller, Brown Trout Bay Emergency Manager To: Mark Hall Hi team, It sounds like we really do need to meet at the courthouse, but I know it will be difficult for some people to get there because of bridge outages and detours. Would it help if we arranged carpools? That way we could reduce the number of drivers on the road, and if any of you in rural areas have four-wheel drive vehicles, that might help if there's rocky terrain to navigate. I agree that Skype sounds like a good option if we can't figure out a solution to get everyone to the courthouseand yes, I think we should move the meeting back to 1:00. --Janice Re: Re: Re: Re: Meeting From: Matthew Chu, Executive Director, Department of Business and Professional Regulation To: Mark Hall Look, people, if you haven't noticed, there's a FLOOD out there!!! Why do you all keep talking about protocols? Do you really want more people out there on the roads than necessary when there's perfectly reliable technology that we can use to have a meeting remotely? Let's find a better place to have a meeting or LET'S DO IT REMOTELY!!! Have some flexibility, people! Re: Re: Re: Re: Meeting From: Brad Nygard, Administrator, Dodd County Planning Division To: Mark Hall With all due respect, Matthew, this is an emergency. This isn't the time for flexibility. This is the time to follow public safety protocols. Re: Re: Re: Re: Meeting From: Matthew Chu, Executive Director, Department of Business and Professional Regulation To: Mark Hall Public safety protocols? We're not talking about the disposing of dangerous chemicals or something like that. WE ARE TALKING ABOUT WHERE TO HOLD THE MEETING!!! Re: Re: Re: Re: Meeting From: Sebastian Cardoza, Undersheriff of Dodd County To: Mark Hall Thate to add fuel to this debate, but it is really that important? Why can't we just meet where it's most convenient? I know there are protocols, but this isn't a normal situation. Re: Re: Re: Re: Meeting From: Matthew Chu, Executive Director, Department of Business and Professional Regulation To: Mark Hall Thank you, Sebastian. WE NEED TO BE FLEXIBLE!!!!! Re: Re: Re: Re: Meeting From: Brad Nygard, Administrator, Dodd County Planning Division To: Mark Hall Matthew, why don't you use a few more capital letters and exclamation points? That will help the situation for sure. Inbox - (3) Email String From: Lisa Truman, Director of Dodd County Department of Public Health To: Mark Hall Oh dear. I told you I was afraid there were some strong personalities in this group that might conflict. Is there anything I can do to help