Based on the DMIAC approach to problem-solving, the main aim of the is to identify the objectives, the requirements, and the problem of a project. a. The define phase b. The improve phase c c. The measure phase d. Analyze phase FNB employees understand the needs of the clients, and give them special attention in order to give an extraordinary experience because they want to best satisfy or delight every client or customer. a. Performance b. Reliability Oc. Empathy Empathy Od. Customer service Juran's "Quality Trilogy" consists of three processes. These processes are a. Quality control, quality management, and quality enhancement. Ob. Quality measurement, quality control, and quality assurance. c. Quality improvement, quality management, and quality control. d. Quality planning, quality control, and quality improvement. Match the following terms to a corresponding statement: Conducting studies to identify what are the variables that course variation and how they interact with each other Choose... A small percentage of root causes can result in high many (to convey that a small percentage of root causes can result in high many (to convey that a small percentage of root causes can result in high many Choose Does not mean mistakes never happen, rather that there is no allowable number of errors built into a product or process and that you get it right first time Choose. Goods are rejected or accepted based on the number of defects Choose Quality has a performance standard of Zero Defects (Right First Time), not acceptable quality levels. Choose... WALEMBIRE UZEMBURUKAIJIVEIA-21810920 _is a concept that delivers the result that falls within the acceptable limit set by the quality requirement. a. Conformance b. Reliability c. Serviceability d. Durability What was the significance in the evolution of quality management in the early 20th century? a. Quality Process and the SQC b. The Tylor System c. Sampling and standards d. Companywide quality control in Japan Which of the following does not make up the definition of six sigma a. None of the above b. It is a process C. A statistic d. It is a philosophy Which one of the following is not the tools of the Analyze Phase of the DMAIC Approach to Six Sigma a. Process Mapping b. The 5 why's c. Hypothesis Testing Methods O d. Analysis of Variances We have spent over N$ 100 000 on overtime fixing the products returned by customers because of some defects (noncompliance) in our products. This N$ 100 000 expense is a clear indication that our quality is not good enough. Which perspective does this statement measure quality? a. Deming's Perspective b. Crosby's perspective c. Juran's perspective d. Pareto Principle J