Based on the HR Thought Cycle above, we were able to donate that the prevalent issue in this situation is an increase in customer complains and concerns due to lack of customer service training.

What would the RISK INDENTIFICATION, ACTION, HR IMPACT and FURTHER CONSIDERATIONS be?

Identification of the case issues Hypothesis Further considerations HR Thought Cycle Identification of legislative issues HR Impact Risk Identification Action Stage Analysis Identification of the CASO Issues An increase in the number of customer complaints and concerns has arted management to the need for customer service training for start Hypothesis Othering staff with interactive customer service training will show them to feel more comfortable and confident when faced with an set customer, lessons from training will assist the employee to come to a positive resolution for both the company and the customer Identification of legislative Ensure ployees we working in a safe environmentary verbally or physcially atomers will not be toleted Emre training practices do not discriminate Risk Identification Action Hoch Further consideration PAA