Question: Based on the response to a single question posted to current customers On a scale of 0 to 1 0 , how likely is it

Based on the response to a single question posted to current customers On a scale of 0 to 10, how likely is it that you would recommend _____ to a friend or colleague,60% of respondents are promoters, 10% are detractors, and 30% are passives. What is the Net Promoter Score in this case?

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