Question: Based - on the scenario in question # 3 above, what are the possible consequences if the customer orders the merchandise? The merchandise will arrive

Based

-

on the scenario in question #

3

above, what are the possible consequences if the customer orders the merchandise?

The merchandise will arrive on Friday and the customer will be happy.

The merchandise will not arrive on Friday, the customer will be upset and no longer accept Monday delivery of the merchandise.

The merchandise will not arrive on Friday, the customer will be upset and will let all her friends and anyone who will listen know about her dissatisfaction with the seller on social media.

All the above are possible consequences resulting from the action described.

Based-on the scenario in question #3 above, what are the possible

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