Question: Based on this article: Houston, we have a problem!: The use of ChatGPT in responding to customer complaints. Authors: Erdogan Koc, Sercan Hatipoglu, Oguzhan Kivrak,

Based on this article: Houston, we have a problem!: The use of ChatGPT in responding to customer complaints. Authors: Erdogan Koc, Sercan Hatipoglu, Oguzhan Kivrak, Cemal Celik, Kaan Koc, What key points did you learn from the findings of the study? How would the study findings be practically applied to the hospitality industry and

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or business? How would practitioners use these findings to their operations?

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