Based on this short cases, articulate problem, potential solutions, and recommendations.

Toyota Production System introduced many quality concepts and tools. Concepts like Total Quality Management and Continuous Improvement which originated from manufacturing science is commonly and widely used in service industry. As a business consultant, you have consulted two clients on the following situation.

Question

Andrew is the owner of Plastic injection moulding factory. Lately, the factory has experienced late delivery resulted from their suppliers. In addition, the output yield from one of the 3 machines has not performed against specifications. Customers complaints have increased.

(a) What should Azman do?

(b) What will be his limitations?

(c) How will he know that he has succeeded?

[30 marks]