Based on today's Atrium Presentation, please answer the following. Please use these headings when providing your answers.

What is Atrium's Service Vision

Describe the success factors for the company

Identify the distinctive characteristics of their Service

Is service differentiation an active part of the company's footprint?

Where do they fit using the Four Realms of Service $($Figure $1\mathrm{.}5)?$

The Service Encounter

Diagram the key components of the Service Encounter $($Figure $4\mathrm{.}2)$

Define the culture of the organization

Provide some examples of empowerment as mentioned in the presentation $($Table $4\mathrm{.}2)$

Does Self$-$service play into their competitive advantage?

Describe the challenges facing the customer contact personnel

What are the expectations of their customers? $$ be specific

Where does the Customer fit into the equation? Please use the Service Engagement models we have discussed.

Where does technology fit into their plan?

What challenges have they experienced?

Does Location $($Ch $8)$ become part of the Service Management discussion?

Using the Dimensions of Service Quality $($RATER model$)($Ch $6)$ describe the company's service in terms of quality.