Based on what we know about the fundamental attribution error, your reputation will be enhanced by organizational citizenship behavior to the greatest degree if you perform it: whenever your boss is watching, but never when s/he isn't never ever, citizenship behavior leads to negative outcomes for employees - citizenship is all a con on the part of organizations to get employees to do work that they aren't being paid to do any time someone else needs help when you are a new employee and coworkers are likely to attribute your behavior to dispositional factors Organizational citizenship behavior is becoming increasingly important to company performance in today's business environment. Why? Jobs are becoming increasingly specialized more jobs are shifting to the manufacturing industry, and it's important that employees help each other in this context There are more employees in the workplace now Companies depend more on job descriptions today than in the past organizations are increasingly relying on flatter- or team-based structures Companies that focus on interpersonal and information justice in their communications with employees will have employees who are --- likely to steal because they feel that they are by the company. more; valued less; unappreciated more; they are less likely to experience high levels of stress less; valued more; appreciated