Basic Operations Management

ARIZONA

Eller

Midterm Exam Study Guide

Operations & Productivity $($Chapter $1)$

What is Operations Management

The Transformation Process

OM strategic decisions

OM responsibilities

Differences between Goods and Services

Calculating Productivity measures: Labor productivity, Multi$-$factor productivity

How to increase productivity

Process Strategies $($Chapter $7)$

Basic process strategies$/$types: process focused, repetitive focused, product focused, masscustomization.

Product$-$Process matrix

Crossover$-$chart & Crossover$-$point

Flowcharts: Time$-$Function map, Value$-$Stream$-$Mapping, Process$-$chart, Service$-$Blueprint

Service$-$Process Matrix

How to improve service productivity

Layout Strategies $($Chapter $9)$

Types of layout: Process oriented, Product oriented, Fixed position, Work$-$cell, Office, Retail, Warehouse.

Heuristic for designing a Process oriented layout.

Heuristics for designing a Product oriented layout:

Finding Cycle$-$Time

Finding the minimal number of workstations required

Line balancing $=$ assigning tasks to workstations

Heuristic Rules: Most number of followers, longest task, shortest task

Calculating Efficiency

Forecasting $($Chapter $4)$