Before you begin to compose a message, you should conduct research to collect the necessary information. To avoid frustration and inaccurate messages, be sure to consider the receiver's position.

Which questions should you research to avoid second starts and inaccurate messages? Check all that apply.

What strategies should I use when looking up information in the library database?

Can I access information electronically to speed up the research process?

What does the receiver need to know about this topic?

Is it really important to be writing to this person, or should I call him or her?

In order to effectively target your research efforts, evaluate the purpose of the message and the amount of existing knowledge you have before deciding whether to take an informal or formal research approach.